Shipping policy

Do you ship internationally?

We currently offer shipping services to over 50 countries worldwide. If you experience any issues related to payment, please contact us at support@wooly-objects.com

How long does it take for my order to arrive?

Total delivery time = processing time + shipping time

Processing Time

• The average processing time is 3-5 business days.
• Pre-order products require 14 to 30 business days for processing. Each product page indicates if it is a pre-order item.

Shipping Time

• US (United States) Shipping Time: 7-15 business days
• Other Countries Shipping Time: 7-18 business days

How much does shipping cost?

• Free shipping for orders over $69 USD
• Otherwise, a fee of $6.99 applies.

Note: The given shipping fee is a discounted price, and the actual shipping fee may apply during refunds.

Where can I find my tracking number?

Once your order is shipped, we'll send you an email containing the relevant information. You can then track your order through this parcel tracking page.‘- 

https://wooly-objects.com/apps/parcelpanel

How Do I Change My Address After Placing An Order?

If you have entered an incorrect address, please contact us as soon as possible at support@mashmuseshop.com

This correction can only be made before the parcel is dispatched. The ability to change the address after dispatch depends on the discretion of the shipping company. If it cannot be changed, the parcel will eventually be returned to us, and we can either resend it after deducting the return costs or issue a refund

My order status says "delivered" but I haven't received it.

Please reach out to us at support@wooly-objects.com

Do I have to pay VAT? (Only applicable for EU customers)

Good news! EU VAT is prepaid, so you don't have to worry about additional duties. The cost for VAT on shipments to the EU is covered by us, so you can receive your package without any additional VAT payment.

Do I have to pay customs duties and taxes?

Customs duties for international shipments are the responsibility of the customer and vary from country to country.